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Refunds
- Refunds only apply for delayed items for over 30 days since your purchase.
- If your pre-order item is delayed for over 30 days, you can request a full refund anytime.
- We are not offering a refund for damaged items however, we offer a return (read the Returns section for more details).
- Refunds cover the item’s cost only, shipping fees are non-refundable.
- To complete your refund, we require an order ID or proof of purchase.
- If you need to refund, contact us through our official Instagram page @hall.of.grail
Returns
- We are not accepting any returns or exchanges for all our products.
- We quality-check each product before it leaves our facility to guarantee your satisfaction.
- If you received a damaged or broken product, please get in touch with us and provide us with your unboxing video.
- If returns are necessary, we are not responsible for the shipping cost
- If you need to return, contact us through our official Instagram page @hall.of.grail
