Thank you for shopping at Hall of Grail! We take great pride in handcrafting each order to ensure exceptional quality. Please review our shipping policy below for details on processing times, delivery estimates, and shipping rates.
Processing Time (Pre-Order Lead Time)
All pre-order batches require 1 week for careful crafting and quality inspection before shipping. This ensures your product meets our high standards before it’s sent to you.
Shipping Time & Costs
Domestic Orders (Indonesia)
- Enjoy free shipping on all orders within Indonesia.
- Once dispatched, delivery typically takes about 1-2 weeks.
International Orders
- Shipping costs vary by destination and are calculated at checkout.
- Delivery usually takes 2–3 weeks, depending on location and customs processing.
- Customers are responsible for any customs fees, taxes, or import duties (these are not included in the order total).
- We ship internationally. If your country is not on the checkout list, please reach out to our Instagram @hall.of.grail
Order Tracking
Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow your package’s journey.
Shipping Delays & Notices
- Business days exclude weekends and holidays.
- Delays may occur due to carrier issues, customs, or unforeseen circumstances. We appreciate your patience!
- If your orders exceed 30 days, please reach out to our official Instagram page @hall.of.grail
For any shipping concerns, reach out to our Instagram @hall.of.grail. We’re happy to help!